Privacy Policy

Enigma Virtual, Lda (“GEMA“) is dedicated to safeguarding the privacy and security of your data. By adhering to this privacy policy, GEMA commits to informing you about how we handle your personal data in accordance with the General Data Protection Regulation. We ensure that your data is collected, shared, and stored in compliance with the best practices for security and personal data protection.

IDENTITY OF CONTROLLER

Enigma Virtual, Lda., with registered office at R. Pedro Homem de Melo 55 5º Piso, Sala 5.08, 4150-599 Porto, taxpayer number 508098092, registered at the Commercial Registry of Porto with the same number, with a share capital of e 15,000.00,  is responsible for collecting and processing your personal data.

USE OF YOUR PERSONAL DATA

In this Privacy Policy, “Personal Data” refers to any information that allows the identification of an individual, directly or indirectly. Your personal data may include your name, tax identification number, telephone number, or email address. We collect this information when you purchase our products or services, use our website, or contact us via telephone, email, or other means.

The primary purposes of using your information are:

  1. Transaction Management: For invoicing the purchase of goods and services (legal basis – law).
  2. Marketing/Direct Marketing: To inform you of news, special offers, new products, or services (legal basis – consent/legitimate interest).
  3. Customer Management: To provide you with the service you hired us for (legal basis – contract).

We may disclose your data to subcontractors, ensuring they adhere to the same level of privacy and security. In some cases, disclosure to authorities or third parties may be necessary, with limited control over how their personal data is protected.

We may share your information with other companies within the GEMA group, solely for the purposes specified in this privacy policy.

SECURITY

We implement security measures, including controls and procedures, to protect your personal data from unauthorized access, disclosure, loss, misuse, or destruction. Only employees requiring the information for specific tasks are granted access, and our computers/servers are maintained in a secure environment.

RIGHTS OF THE DATA SUBJECT

You have the right to:

  • Information: Request additional details about the processing of your personal data.
  • Access: Access or request access to the personal data provided.
  • Data Portability: Request the transfer of personal data provided.
  • Rectification: Request the correction of inaccurate personal data or update your information.
  • Erasure: Request the deletion of your personal data where legally allowed.
  • Restriction: Request processing restriction while we address questions regarding your data.
  • Object: Object to the processing of your personal data based on our legitimate interests.

You have the right to withdraw or amend, at any time, the consent you have given us for the use of your personal data, in case the legal basis of the use was your consent.

To exercise your personal data protection rights, or whenever you have any questions about our use of your personal data, please contact us through our email [email protected].

If you are dissatisfied with our use of your personal data or with our response to your exercise request of your rights, you have the right to lodge a complaint with the supervisory authority – Comissão Nacional de Proteção de Dados (CNPD) – Address: Rua de São Bento, 148 – 3, 1200-821 Lisbon – tel: +351213928400 – fax: +351213976832 – Email Address: [email protected].

DATA RETENTION PERIOD

We retain your personal data for as long as necessary to fulfill the purposes or until you exercise your right of opposition or erasure, provided it doesn’t conflict with legal or contractual requirements. After the retention period, your data will be anonymized or deleted.

COOKIES

While using our service, we may store “cookies” on your computer for authentication, user session, site preferences, marketing analysis, performance analysis, and trend tracking. You can disable cookies in your browser, but it may affect the functionality of our site.

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